Coronavirus: what you need to know?

Working together for a safer hospital

HMC is a safe place for all our patients, visitors and employees, where we take measures to protect your – and our – health. It is vital that we all abide by the COVID-19 rules and restrictions in force.

Continuing to provide care
We are continuing to provide patient care wherever possible. We do not just provide care to patients suffering, or potentially suffering, from the coronavirus. You can come to us for all types of care, including care provided by dermatologists, orthopaedists, cardiologists or paediatricians. Surgery will also continue as much as possible. It goes without saying that you can also come to us if you require urgent care, such as accident and emergency care, obstetrics, neurosurgery or oncology. You are welcome to come to HMC.

What this means for you

• Urgent care needs
  Our hospital is always available for emergencies. Please consult the Emergency section on the website to find out what to do.
• Non-urgent care needs
  Please phone your GP or your HMC doctor for any non-urgent care needs. We will then determine whether we need to see you in hospital or whether a video/phone consultation can be scheduled.
• Existing appointments
  It may be the case that your appointment at the outpatient clinic or for surgery may be rescheduled. Occasionally, your outpatient clinic appointment will be changed to a phone consultation. In the event of a change to your appointment, we will always contact you in advance. You will not have to take any action yourself. We will only change your appointment if your HMC doctor has determined a phone consultation or postponement to be medically justifiable. If you have any urgent symptoms, then please contact us immediately.
• Rescheduled appointments
  If we are able to reschedule your appointment, we will likewise contact you and you will not have to take any action yourself. When scheduling appointments, we follow the guidelines of the Dutch Healthcare Authority.

What do we expect from you?

When you visit the outpatient clinic or A&E:

• Bring no more than two people with you to an appointment. Tip! As a patient, you are able to record your consultations with your doctor on your mobile phone. In addition, you can also put your phone on speaker to allow your next of kin to listen in.

• When you come to visit:
  • Patients may receive only one visitor at a time. 
  • Please do not come to HMC if you have a fever and/or respiratory symptoms, such as a cold, a cough, a sore throat or shortness of breath.
  • Decide with your family and friends who will visit when. This will avoid any unfortunate situations.
  • Visiting a patient with COVID-19? Please always call the department in advance, to allow the visit to take place safely for all parties involved.
• Wearing a face mask is mandatory. This applies to everyone aged 13 and over. Patients who have been admitted to a ward do not have to wear a face mask. You can wear your own face mask. If you do not have a face mask you will be given one at the entrance.
• Follow the hygiene rules
  

Additional questions

• Please consult our frequently asked questions 
• For general questions about coronavirus, please visit the RIVM website.
• If you are a patient at HMC and have any questions about your medical situation, then please feel free to contact HMC by phone.
  
  

We greatly appreciate everyone's compliance with the rules. Thank you!

Working together for a safer hospital
for patients, visitors and staff.