Making an appointment

You can contact the Appointment Office by telephone during workdays for the HMC Antoniushove, HMC Bronovo and HMC Westeinde locations.

088 979 79 00
Monday to Friday from 08.00 - 17.00 hours

Changing or cancelling an appointment

Have you made an appointment you are unable to make? Make sure you inform us by telephone no later than 24 hours before your appointment. You can contact the Appointment Office 088 979 79 00. This is possible on workdays, during office hours, from 08.00 – 17.00 hours. Your appointment can subsequently be cancelled or moved to an alternative date and time free of charge. However, you will be charged a fee if you do not cancel your appointment on time. HMC patients who have not cancelled an appointment, or who have cancelled too late, will receive an invoice for €45,-. This amount does not cover the costs incurred, but does make sure patients become more aware of the appointments they have made.

Have you visited a foreign hospital?

Some bacteria can cause problems in a hospital. We would therefore like to know whether you have visited a foreign hospital in the past year. You may have been infected with MRSA or MRO. These are so-called hospital bacteria which are insensitive to antibiotics. Please let us know as soon as possible, allowing us to take the appropriate measures. More information: Patient Safety

Frequently asked questions

Making an appointment

I would like to make an appointment. Do I need a referral letter?

If you have a foreign insurance policy it is not necessary to have a referral letter from your general practitioner (GP).
However our physicians do prefer a referral letter or a medical report to be able to assist you at their best capacity.
If you have a Dutch insurance policy then it is compulsory to see a GP first for a referral letter.
Without a letter it is not possible to get an appointment at Haaglanden Medisch Centrum. Unless you decide to pay for treatment yourself.
In case of an emergency, it is not necessary to bring a referral letter.

What do I have to bring with me to the registration desk (all hospitals)?

A valid medical insurance document. A letter from the Embassy or ‘Guarantee of payment’ covering treatment.
Your Identity Documentation: passport, driving license, identity card or residence permit.
Details of your (new) general practitioner (GP) and/or change of address.

Can I register with an expired proof of identification?

If your proof of identity is no longer valid, you will not be able to use it to identify yourself with a healthcare provider. You will first need to purchase a new proof of identity via the municipality where you are registered.

Can I register if I don’t live in the Netherlands?

Yes, providing you have a valid proof of identification.

Insurance

I have a foreign insurance policy

Europe

Ask your insurance company for a valid European Health Insurance Card (EHIC). The care facility/hospital will send the invoices directly to your insurance company. Without a valid EHIC, you will have to pay for your treatment upfront and file for reimbursement yourself, after you receive the invoice.

Non-European countries

Ask your insurance company for a guarantee of payment letter, clearly indicating for which specific treatment and/or period of treatment they will cover the costs. The letter specifically has to say that HMC can send the bill to the insurance company for payment. Without a guarantee of payment letter, you will have to pay for your treatment upfront and file for reimbursement yourself.

I am covered by the Embassy

We need a guarantee of payment letter from the Embassy. The letter clearly has to indicate for which specific treatment and or/ period of treatment they will cover the costs. It also has to say that HMC can send the bill to the Embassy for payment.