Patient safety

Patient safety is a central focus point in our daily operations. For example, we will regularly ask for your name and date of birth. This will ensure we are talking to the right patient. We also have strict rules where hand hygiene is concerned: our employees will always disinfect their hands before treating or examining you.

patient safety

What can you do yourself?

You can also contribute to a safe admission and/or treatment in the hospital. For example, always bring along an up to date overview of your medication to the hospital. And do ask questions if you don’t understand something. You can find more tips about your contribution to safe care on our website at preparing for an appointment or treatment.

Monitoring

We regularly investigate how safely we are working. It goes without saying we also ask external parties to monitor us. This includes an annual meeting about the quality of our care with the Health Care Inspectorate (IGZ). In addition, the NIAZ (Dutch Institute for Accreditation in Care) also assesses whether the procedures in our hospital contribute to safe and good quality care every 4 years. Should any unwanted events occur, despite these precautions, we will look into this with a specially trained team. Any serious events will be reported to the IGZ.

Have you visited a foreign hospital?

Some bacteria can cause problems in a hospital. We would therefore like to know whether you have visited a foreign hospital in the past year. You may have been infected with MRSA or MRO. These are so-called hospital bacteria which are insensitive to antibiotics. Please let us know as soon as possible, allowing us to take the appropriate measures. HMC attaches the greatest value to our patients’ safety. We are counting on your understanding for this precautionary measure. We have prepared a number of questions in connection with your safety and the safety of others. Please go through these questions before your visit our outpatients department.

Please check the 7 questions

Dutch hospitals don’t want special insensitive bacteria such as MRSA or MRO to spread. That’s why we would like you to notify us if you think you could be infected. This will allow us to take the appropriate measures to avoid any further contamination. We therefore ask all our patients to answer the following 7 questions before visiting our hospital. We can subsequently estimate whether you represent an increased risk of infection. 

  1. Have you been infected with MRSA or another resistant bacteria (MRO)?
  2. Have you been admitted to, or received treatment at, a foreign hospital or a national hospital/care institute other than HMC during the past 2 months?
  3. Have you been in contact with anyone who has tested positive for MRSA or another resistant bacteria (MRO) during the past 2 months?
  4. Have you been in contact with any commercially kept pigs / veal calves / broilers, or do you live on a company site where these animals are kept?
  5. Do you have an adopted child (up to 10 years old) and has he/she been in the Netherlands for less than a year?
  6. Have you been resident in an institute for asylum seekers for less than 2 months?
  7. Have you visited the Middle East, or another country where MERS or Ebola is prevalent, in the last 4 weeks?

Have you answered 1 or more questions with a Yes?

  • Have you answered 1 or more questions with a YES?
  • Then please let us know. You can do so on the day of your appointment at the reception desk.
  • Have you answered all 7 questions with a NO? Then you don’t need to do anything else.


We act in accordance with the Working Group for Infection Prevention (WIP)’s national guidelines in case of a (suspected) MRSA or MRO infection.