Fequently asked questions

These FAQs should help answer any questions you may have regarding visiting HMC. If however, after reading through the questions, you have other questions or concerns, please contact us.

You may also use our free HMC Chatapp. Your questions will be answered via the chat app every day of the week, as well as evenings and weekends.

Making an appointment

  • If you have a foreign insurance policy it is not necessary to have a referral letter from your general practitioner (GP).
  • However our physicians do prefer a referral letter or a medical report to be able to assist you at their best capacity.
  • If you have a Dutch insurance policy then it is compulsory to see a GP first for a referral letter.
  • Without a letter it is not possible to get an appointment at Haaglanden Medisch Centrum. Unless you decide to pay for treatment yourself.
  • In case of an emergency, it is not necessary to bring a referral letter.
  • A valid medical insurance document. A letter from the Embassy or ‘Guarantee of payment’ covering treatment.
  • Your Identity Documentation: passport, driving license, identity card or residence permit.
  • Details of your (new) general practitioner (GP) and/or change of address.

If your proof of identity is no longer valid, you will not be able to use it to identify yourself with a healthcare provider. You will first need to purchase a new proof of identity via the municipality where you are registered.

Yes, providing you have a valid proof of identification.

Insurance

Europe

Ask your insurance company for a valid European Health Insurance Card (EHIC). The care facility/hospital will send the invoices directly to your insurance company. Without a valid EHIC, you will have to pay for your treatment upfront and file for reimbursement yourself, after you receive the invoice.

Non-European countries

Ask your insurance company for a guarantee of payment letter, clearly indicating for which specific treatment and/or period of treatment they will cover the costs. The letter specifically has to say that HMC can send the bill to the insurance company for payment. Without a guarantee of payment letter, you will have to pay for your treatment upfront and file for reimbursement yourself.

We need a guarantee of payment letter from the Embassy. The letter clearly has to indicate for which specific treatment and or/ period of treatment they will cover the costs. It also has to say that HMC can send the bill to the Embassy for payment.

Financial

For unique treatments, like an X-Ray or MRI for example, requested by your general practitioner, the hospital is able to give you a price per service. In case of a care trajectory, a treatment you start at a specialist, we can give you an estimate on the basis of the input we get from your specialist. The estimate is due to change. It all depends on what kind of treatment a patient will be needing.

The exact amount that will be charged cannot be determined until after your treatment. Care facilities based in the Netherlands work with care trajectories. This is the entire route of treatment that a patient, with a given diagnosis, undergoes in a hospital. For example, from the first consultation to surgery and a follow up. Our billing department sends out invoices after a care trajectory has been closed.

A clinical care trajectory will be closed 42 days after the discharge date. When there is a new admittance during this period, then the care trajectory will be closed 42 days after the latest admittance date.
When there is a day care treatment (1 or more) registered or an operative procedure (1 or more), within these 42 days, then this care trajectory will be closed 42 days after discharge.

A non-clinical care trajectory or day care treatment, with an operative procedure, will be closed 42 days after the operation. If a new operation is needed within this period, then the care trajectory will be closed 42 days after the latest operative procedure.

A non-clinical care trajectory, with conservative treatment (not clinical and non-operative), a care trajectory with a code beginning with 11 (start treatment) is closed 90 days after the opening of this care trajectory and a care trajectory with a code beginning with 21(continuation of treatment), starting in 2016, will be closed after 120 days and reopened as often as necessary until a patient no longer needs treatment.

Patientenservice Centrale Kas
Financial issues can be discussed with the employees of the Centrale Kas.

Opening hours: Monday to Friday from 08.00 - 16.30 hours
Telephone 088 979 84 54, HMC Bronovo
Telephone 088 979 30 94, HMC Westeinde and HMC Antoniushove

Office hours Foreign Business; Tuesday and Thursday from 10.00 - 12.00 hours
Mrs Saida Chrifi Alaoui
Telephone 088 979 18 64

Chatapp

Using an app to send messages has now become very common. HMC can offer the possibility of establishing low threshold personal contact with the hospital(’s employees) via a secure platform. This can be done 24 hours a day and 7 days a week. You will always receive a personal answer.

You can ask any questions, with the exception of personal medical questions, in connection with privacy legislation.

The only personal data required to create a profile is an email address. The HMC Chatapp does not need access to any other files on your mobile device, such as access to your location, contacts, photographs, etc.

Your chats will be accessible to you from your account in the list of chats. They will be stored in our database. The chats will be kept for a twelve month period and subsequently removed, after which they will also no longer be visible to you as the user.

We will be processing your personal details in order to help you when you decide to make use of the HMC Chatapp services. All HMC employees who have access to the HMC Chatapp, as well as the Pluhz B.V. employees, have signed a confidentiality declaration.

The HMC Chatapp is not intended for medical questions, in order to safeguard your privacy. We would instead ask you to contact your GP or specialist. Any medical questions we do receive will not be dealt with.

You can remove the service at any time by deleting your account on the website.

The app is available for free in the Play Store (for smartphones and tablets which run on Android), or the App Store (for Apple’s iPhone and iPad).

We guarantee every question will be dealt with as quickly as possible. You may find some questions are answered instantly, whilst other, slightly trickier, questions may need to be researched more before we can provide you with an answer.

You can ask any questions apart from personal medical questions, in connection with privacy legislation.

Our employees generally deal with the highest volume of telephone calls between 08.00 and 14.00 hours. You may therefore need to wait longer to speak to someone during those times. You could try again after 14.00 hours, as things will generally have quietened down by then.

You can notify us of this via the Chatapp. We will then make sure you receive a call back from a member of staff from the outpatients department which is treating you.

The hospital can only provide information regarding patients to contact people specifically appointed by the patient. This contact person can subsequently inform any other possible family/friends.