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What were the rules about fasting before an operation again? Does the hospital offer home dialysis? What are the parking facilities at the hospital? HMC can provide you with all the answers 24/7 via the free HMC Chatapp.

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  • Always an answer via the website or app

  • Log in and ask questions immediately

Your questions will be answered via the chat app every day of the week, as well as evenings and weekends. Do you not have an account yet? Then you can very simply download the chat app and create an account. The HMC Chatapp is free to download in the App Store or Google Play Store. Or via the www.hmcchatapp.nl website

You can create your own account and immediately log in.

Frequently asked questions

Chatapp

Using an app to send messages has now become very common. HMC can offer the possibility of establishing low threshold personal contact with the hospital(’s employees) via a secure platform. This can be done 24 hours a day and 7 days a week. You will always receive a personal answer.

You can ask any questions, with the exception of personal medical questions, in connection with privacy legislation.

The only personal data required to create a profile is an email address. The HMC Chatapp does not need access to any other files on your mobile device, such as access to your location, contacts, photographs, etc.

Your chats will be accessible to you from your account in the list of chats. They will be stored in our database. The chats will be kept for a twelve month period and subsequently removed, after which they will also no longer be visible to you as the user.

We will be processing your personal details in order to help you when you decide to make use of the HMC Chatapp services. All HMC employees who have access to the HMC Chatapp, as well as the Pluhz B.V. employees, have signed a confidentiality declaration.

The HMC Chatapp is not intended for medical questions, in order to safeguard your privacy. We would instead ask you to contact your GP or specialist. Any medical questions we do receive will not be dealt with.

You can remove the service at any time by deleting your account on the website.

The app is available for free in the Play Store (for smartphones and tablets which run on Android), or the App Store (for Apple’s iPhone and iPad).

We guarantee every question will be dealt with as quickly as possible. You may find some questions are answered instantly, whilst other, slightly trickier, questions may need to be researched more before we can provide you with an answer.

You can ask any questions apart from personal medical questions, in connection with privacy legislation.

Our employees generally deal with the highest volume of telephone calls between 08.00 and 14.00 hours. You may therefore need to wait longer to speak to someone during those times. You could try again after 14.00 hours, as things will generally have quietened down by then.

You can notify us of this via the Chatapp. We will then make sure you receive a call back from a member of staff from the outpatients department which is treating you.

The hospital can only provide information regarding patients to contact people specifically appointed by the patient. This contact person can subsequently inform any other possible family/friends.